Complaints Procedure

At Asbestosurv, we are committed to providing the highest quality asbestos consultancy services. If you are dissatisfied with any aspect of our service, we want to hear from you.

How to Make a Complaint

By Email

Email your complaint to:

complaints@asbestosurv.co.uk

By Phone

Call our complaints line:

07704 885084

Monday to Friday, 9:00 AM - 5:00 PM

In Writing

Send your complaint to:

Complaints Department
Asbestosurv
26 White Horse Lane
Maldon
CM9 5QP

Our Complaints Process

1

Acknowledgment

We will acknowledge receipt of your complaint within 2 working days and provide you with a reference number.

2

Investigation

A senior member of staff will investigate your complaint thoroughly, reviewing all relevant documentation and speaking with involved personnel.

3

Response

We aim to provide a full written response within 10 working days. For complex matters requiring extended investigation, we will keep you informed of progress.

4

Resolution

Our response will explain our findings, any actions taken or proposed, and next steps. We are committed to finding a fair and satisfactory resolution.

What Information Should I Include?

To help us investigate your complaint efficiently, please provide:

  • Your name and contact details
  • Survey reference number or invoice number (if applicable)
  • Property address surveyed
  • Clear description of your complaint
  • What outcome you are seeking
  • Any supporting documentation